Elements and Performance Criteria
- Analyse client expectations, requirements and investment strategies
- Determine client expectations and needs in accordance with client requirements, organisational policy and guidelines, and relevant legislation or industry codes of practice
- Determine appropriate strategies promptly and accurately to meet client needs and requirements
- Carry out research and use relevant research data where appropriate
- Seek and obtain specialist advice and assistance promptly, where required
- Carry out and determine cost-benefit analysis on the various strategies and document where appropriate
- Develop response consistent with client investment strategies and agreed terms of business
- Select a range of investment options and investment strategies relevant to client requirements
- Explain features of the options, including potential impacts, in a clear, unambiguous way to clients
- Make relevant disclosures as required by legislation, regulations, industry codes of practice or organisational policy and guidelines to clients
- Seek confirmation from clients that they understand the selected options, potential impacts and disclosures
- Explain requirements to put suggested options into effect and obtain agreement to proceed from clients
- Prepare documentation, including suggested options, agreed investment strategies and confirmation of agreement promptly and accurately
- Update and file client records promptly
- Provide ongoing financial advice and review of portfolio where requested and within agreed terms of business
- Market services and investment opportunities to clients
- Identify potential investment opportunities and provision of additional or ongoing services from review of client records and feedback, and external financial markets
- Identify and implement strategies to inform existing clients of additional or ongoing services and potential investment opportunities
- Seek client feedback on advertising and marketing strategies to monitor the effectiveness of those strategies